At Cody James Sales, we stand behind our Western craftsmanship and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.

Important Note: We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition with tags attached and in original packaging.

Return & Exchange Process

Step 1: Submit Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

Step 2: Receive Authorization

We’ll review your request and email you a Return Authorization Number and shipping instructions within 24-48 hours.

Step 3: Ship Your Return

Package your items securely and include the original packing slip. Ship to the address provided in your authorization email. We recommend using a trackable shipping service.

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cody James Sales Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date Ordered]

Customer Name: [Your Full Name]

Email Address: [Your Email Address]

Item Details:

Product Name: [Product Name]

Size: [Size if applicable]

Color: [Color if applicable]

Quantity: [Number of items]

Reason for Return/Exchange:

[Please describe why you’re returning or exchanging the item]

Preferred Resolution:

[ ] Refund to original payment method

[ ] Exchange for [specify product and size if different] [ ] Store credit


Thank you for your assistance.

Sincerely,

[Your Name]

Refund Information

Once your return is processed, refunds will be issued to your original payment method:

  • Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
  • Original Shipping Costs: Non-refundable unless the return is due to our error
  • Return Shipping: Customer responsibility unless the return is due to defective merchandise

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Kids’ Boots & Shoes (if worn)
  • Men’s Western Hats (if the shape has been altered)
  • Any items without original tags or packaging
  • Personalized or custom-made items
  • Items damaged due to customer misuse or wear

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll issue a refund or store credit.

Need Help?

Our customer service team is ready to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: Cody James Sales | 2796 Dogwood Lane, Tucson, US 85712

Response Time: Typically within 24-48 hours

Thank you for choosing Cody James Sales for your authentic Western wear. We appreciate your business and are committed to ensuring your satisfaction with every purchase.